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E-export and e-commerce retail and wholesale site owned by giove.store
b) In the conditions of use, the user is defined as the person performing a transaction with the seller for private and personal purposes. The Contractor is an individual, legal and / or private partnership that carries out legal proceedings with the seller without entering a legal or individual transaction with the online store system.
e) The use of the site (access, search and / or create membership etc.) is subject to the conditions of use unconditionally.
2. General Provisions
Seller's offer can be changed at any time without prior notice at the discretion of the seller. Although all kinds of technical equipment are provided to reflect the fact that the images of Giove.store products are used on the site, there may be various differences depending on the color settings of the user's personal computers. The seller is not responsible for any errors or inaccuracies which may occur. The User reserves the right to contact the Customer Services Department at email@example.com for any questions regarding the use of the Product and / or the Site.
c) The user is informed by an e-mail sent to him after the order is placed. This does not mean that there is an agreement between the seller and the seller. The agreement becomes effective after the order has been confirmed or after the products are ready for delivery.
d) Products made available for delivery by the seller mean that the order has been accepted. Seller reserves the right to refuse the order given by the user without specifying any reason.
e) The order shall be conditionally accepted in the case of incorrect and / or incomplete supply for parts of the ordered product (s) supplied to the seller.
This article is arranged to provide binding between the user and the seller against the problems that may arise due to the fault of the sub-supplier without the defect of the seller. The Seller shall make every reasonable effort to supply the products. If the products cannot be supplied, Giove.store is obliged to notify the user as soon as possible and to pay back the payment made by the user.
f) The legally binding contract created by the order will be sent to the user via e-mail. The data recorded by the site is counted as evidence of all transactions between Giove.store and its users. The data recorded by Giove.store in the event of an opposition to the transaction between the seller and the user on the site may be used by the seller as irrefutable proof of the transaction.
3. Property Rights
a) The products ordered are the property of the seller until full payment is made.
b) In cases of violation of the contract on behalf of the user (payment problems, fraud of credit card payments, bankruptcy proceedings in favor of the user, etc.) the seller has the right to withdraw from the contract and undertakes to return the products sent to the user.
c) All products are prepared for delivery under the title of ownership right. The seller reserves the right to property on the products and / or services until the payment is complete.
d) Information provided by users within this site and / or in accordance with law has been licensed by the seller. The design, text, image, html code and other codes on the site are copyrighted and may not be reproduced, processed, distributed, displayed or sold by the user.
4. Prices and Payment
a) Prices of products are subject to change without notice. The seller is completely free to determine the prices of the services and / or products to be offered through the site, the discounts to be made and the value added tax (VAT) of the service.
(c) In the event of any errors or incorrect product information due to typographical errors or system errors, giove.store reserves the right to cancel orders placed with incorrect information without giving any further liability to the customer even after receiving the order confirmation or shipping notification.
5. Payment Methods and Shipping Fees
a) The user has the right to make payments via iPara with major credit cards including Visa, MasterCard, American Express. You can choose from PayPal and iPara options, or you can make a cash payment on the account number specified by the seller.
b) Credit card and PayPal payments are collected in Turkish Lira.
d) Shipping charges are calculated as the sum of the seller's delivery charges.
a) All shipments are made via UPS.
b) All prices include VAT unless otherwise stated.
c) Shipping and delivery are free of charge. Shipping costs may vary on international shipments. In addition, in the case of returned products, the seller reserves the right to ask the user to pay the required shipping charge if the product does not meet the requirements in the Return Conditions.
d) The problems that may occur in stock regarding the selected products to be ordered are the responsibility of the seller. The user is informed of the possible delays that may occur depending on the stock status of the product and the possible delivery date is notified to him / her. In order to speed up delivery, products are labeled with a traffic sign system on the product detail page. According to this, the products which are in stock and / or can perform the production in a short time are indicated with green color.
e) The seller has the right to separate the products in the cases stipulated. In such cases, user benefit is observed and delivery is subject to no additional costs.
f) The user undertakes the risks (loss, stolen or damaged) related to the transportation of the products. This also applies to delivery and delivery date.
g) The responsibility for the risk of damage and loss as a result of the product being discharged from the stock belongs to the container. Upon acceptance of the cargo to be made by the user, the cargo is considered to be completed. Therefore, the user is obliged to check at the door when he receives the cargo. In case of any damage, loss or defect during the package control, the user must attach the minutes to the cargo agent and not accept the package. After the package is delivered, all responsibility is passed to the user.
h) The seller is not responsible for any negativities and delays caused by force majeure such as weather conditions, problems arising from transportation company or not being at the address of the buyer.
7. Right to Change and Return
a) If the user is a natural person and orders without commercial purpose, the rights in the Return Terms and Conditions are protected by the seller.
b) The seller is convicted of informing the user about the delay that may occur on the prescribed delivery date. Delivery times are prolonged in case of malfunctions that may occur in the operation of the supplier. The user has the right to send the product return request (if any) to the seller within 60 days of receiving the products (by e-mail, fax or letter). Products that are specially designed for the user and not engraved are not included in this scope.
c) The return process begins with the user submitting the online refund form to the seller. However, it is necessary to deliver the product to the seller to be able to process the user request. For products in more than one order, the transaction starts with the first product reaching the vendor. In order for the process to continue effectively, the user is responsible for sending the product back to the following address in accordance with the provisions set out at the specified time:
Binbirdirek mah tavern Sok no 25/3
Fatih / Istanbul
Phone: +090 212 603 1889
d) The responsibility for the damage and risk (loss, damage, etc.) that may occur during the return of the product belongs to the user. In the event that the product is used for a personal purpose, the user is convicted for damaging the seller.
e) The shipping fee of the returned items shall be borne by the user. The seller does not accept return packages with stamps and / or missing stamps and no refunds will be made for the products.
f) The return process shall be processed within 2-4 business days after the request has been received by the seller.
g) The seller is obliged to finalize the request for a refund or exchange within 30 days of the request for refund. Seller has the right to reject the request after reviewing that the returned products are original and unused.
h) Return request does not include products that are custom made, engraved and / or rusted and deformed.
For more information, read the Return Terms and Conditions.
a) All the products offered for sale on the Giove.store site will be considered to have read and accepted all information about the product.
b) The products on the site are offered for sale with their certificates under the guarantee of Giove.store.
c) The warranty period of the products is 2 (two) years. The warranty is set out in accordance with the product maintenance instructions that are published on the site and covering all products. The products are not covered by warranty other than those specified by the Seller (deformed due to improper storage conditions, crushed and damaged due to improper handling, damaged due to contact with any kind of chemical substance). The above limitations do not apply to death, physical injury and / or health hazard.
d) The seller reserves the right to exclude the product from the warranty when it encounters any transactions of third parties and entities other than Giove.store (such as size adjustment, change of dimension, repair, etc.).
e) The decision to repair or repair the product belongs to the seller. The seller has the right to refuse the high cost repairs provided that the customer grievances are considered. In the case of suppliers-related problems, the seller makes the invoicing related to the transaction.
f) In cases where the repair is insufficient, the user has the right to request a refund. In the case of minor flaws, the user undertakes not to claim any rights by considering mutual interests.
g) The seller is obliged to inform the user of the defective products after the necessary inspections.
h) The user undertakes to notify the seller of the defective product as soon as possible and to return the product. The user is obliged to open the cargo package before receiving the shipment and to check whether the product has been damaged and to receive the shipment if there is no damage, if there is any damage (torn, break, puncture and wetting). After making the necessary inspections in the sent post, the user will send an e-mail notification to the user provided that he / she is taken into consideration.
i) The commercial description of the product is the sole binding criterion for product quality. Advertising products, third party references, public statements, etc. explanations do not constitute binding.
j) Unless otherwise expressly agreed, the seller does not guarantee any legal binding with the user.
9. Limitation of Liabilities
Limitation of liability applies to the mandatory breaches of the seller, suppliers and legal representatives. The seller shall not be liable to the user in the case of the content and use of the site. The seller cannot be held liable for any indirect, special and / or indirect damages. Commercial loss, loss of revenue, contract, loss of data or loss of data is not the responsibility of the seller. These liability limitations will continue to apply even if a potential loss has been clearly declared.
The seller shall not be held liable for any other contractual obligations.
a) The user data is protected by the seller in accordance with legal requirements.
b) The User shall be deemed to have accepted that his data may be stored by the Site by taking advantage of the services provided on this site and / or by accessing the Site in any way. Seller is obliged to keep user data confidential. Where necessary, the volume of data transmitted is limited to a minimum.
giove.store handles your personal information in accordance with the Personal Data Protection Act.
Personal information categories processed by giove.store
· Your contact information - name, surname, postal address, telephone number of your mobile phone or landline, your e-mail address
· Your IP address
· Your purchase details including payment method and transaction number
· Date of your order
· Customer service information - any communication and correspondence between you and our customer service department
· In exceptional cases, you may be asked to provide additional identification information to confirm your identity.
· If you declare your wish to participate in our sweepstakes, campaigns or other events, share your photos, videos, and so on
· Giove.store reserves the right to send invitations to all customers. Participation in the survey is voluntary.
· Giove.store does not process and / or store data on your bank cards or other financial instruments.
The legality of transactions
· Giove.store processes your personal information necessary for your sales contract to take place.
· Giove.store processes your personal information as necessary to comply with tax, financial or other local regulatory requirements.
We process your personal information for the following purposes:
· For the correct and complete implementation and delivery of your order.
· To communicate with you about the status of the order clearly and accurately.
· In order to guarantee the warranty of the products within the warranty period
· For customer satisfaction and loyalty programs
· For the requirements of tax and accounting legislation - to declare and count our sales.
· In exceptional cases, giove.store may process additional credentials to prevent financial fraud or identity theft.
· In exceptional cases, giove.store may process additional information, such as photos, videos and the like, if customers participate in various campaigns and sweepstakes.
· In order to send newsletters and promotional materials - personal information is only used when customers approve it
Time to store your personal data:
giove.store keeps your personal information you have provided during registration to the Site during your account's active stay.
In addition to the time required for the production and delivery of your products, giove.store will retain your return for a period of time specified in the Return Condition and product warranty; This period does not exceed the warranty period of the product.
If we need additional information to verify your identity, this information will be retained until the legal obligation to retain the information is eliminated.
In the event that personal information is collected for the campaign, draw and other promotions, the processing period of the information will be specified in the campaign conditions.
Potential recipients of your personal information:
giove.store does not share your personal information with other individuals or entities unless there is a legal requirement or the operational requirements listed below:
giove.store provides your name, address and telephone number to the cargo company that delivered your product.
In exceptional cases, giove.store may verify your personal information with payment provider organizations to avoid financial fraud or identity theft.
giove.store may share the personal information of the customers with the relevant public institutions in accordance with the financial and tax obligations when necessary.
Your Rights as a Personal Data Owner:
· Provide access to your personal information processed by giove.store and obtain a copy, if necessary.
· Ask for the deletion of personal information about you when you believe that it is no longer necessary for the purposes for which it was collected or committed (the right to be forgotten). This right; it may not be used in cases where it is explicitly stated that legal information is required and that personal information should be kept for a certain period of time.
· Requesting that personal information is correct and corrected in cases where it does not match the reality.
· To apply one of the above rights, send your request as an e-mail message to our contact page or as an email to firstname.lastname@example.org. We will get back to you shortly.
· To complain to the supervisory authority listed below at any time you believe your rights have been infringed.
Suggestions for the protection of your personal information:
· Keep your password safely and never share it with third parties.
· If you are using a public computer (for example, in a library or Internet café), be sure to sign out of your account before turning off the computer.
· Giove.store warrants that its customers will not ask for the password they use to login to the Site under any circumstances. giove.store does not require customers to disclose information about their bank accounts or other financial instruments. This request should be ignored if such request is made on behalf of giove.store by telephone, live chat or email.
If you encounter any such request, please contact giove.store immediately.
How do we keep your personal information?
giove.store warrants that it applies the designated physical, administrative and technical measures to protect your personal information from unauthorized access, use or disclosure.
giove.store has adopted a code of ethics in the processing of personal information and our employees have been trained in the protection of personal information.
We secure our website and other systems by taking technical and organizational measures to prevent the loss, destruction, access, modification or distribution of your information by unauthorized persons. Despite regular checks, 100% protection against all threats is not possible.
Who is responsible for the processing of your personal information?
All legal entities within the giove.store Group act as joint supervisors under the Law on the Protection of Personal Data.